All products you buy from HomeSoul comes with 1 year manufacturers warranty.
We will happily replace any faulty product that is deemed to be ‘faulty’ by HomeSoul, with equivalent value product (not equivalent price).
'Faulty' relates to any manufacturing defects as determined by HomeSoul. It does not apply to: staining, flattening of the pile, shading or watermarking, reasonable fluffing or pilling, damage to overlocking, products exposed to direct sunlight, products used in a commercial or extreme high traffic area.
Even if it was purchased as a sale item. Simply return the product with your valid receipt.
Warranty does not apply to products damaged by incorrect cleaning or cleaned with incorrect or inappropriate cleaners.