Payment | Delivery | Shipping

PAYMENT

Highly secured payment methods are available to our customers:

Credit Card:  We accept Visa & Mastercard paid directly to us through the secure checkout system.

PayPal: Australia's favourite way to pay online. PayPal is a fast, easy and safe way to make payments online and on your mobile phone.

After Pay:  We accept afterpay system.

Bank Transfer: You can transfer direct to our account. Please put ref. for transfer. Email us to notify at sales@homesoul.com.au.

Payment in full must be received before orders are dispatched.

DELIVERY

Our delivery time for Australian destinations is between 2 and 14 working days depending exactly where the destination is and what your requirements are. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order.

Unfortunately we are currently unable to ship internationally.

SHIPPING CHARGES

Free Shipping Order Value for Australian region only:- 

 

QLD, VIC, NSW, SA, ACT - orders over $149* is Free Shipping

WA, TAS, NT - orders over $199* is Free Shipping

* there can be extra shipping cost, this can be due to but not limited to the courier companies costs of delivery to regional, remote, un-frequented locations or extra-large item costs for delivery.

HomeSoul will notify the customer by email or phone if any extra charges apply, if charges are not acceptable, you can cancel order for full refund.

We usually ship via Fastway Couriers, Courier Please, Allied Express or Australia Post, and your parcel can be tracked through their Tracking systems. Shipping charges vary depending on the products ordered & the destination. Shipping charges can be calculated on the shopping cart page once a product is added to your cart.

Our Couriers are usually quick and reliable, but HomeSoul cannot accept responsibility for any losses during transit. If your parcel goes missing, we will do everything we can to help you find it. Additional insurance can be added to the shipping cost by prior arrangement (before you purchase).

 

TAX INVOICE

An itemised Tax Invoice is included in each shipment. All prices quoted are GST inclusive.

RETURNS & EXCHANGES

Customers are responsible for all postage associated with returns or exchanges for any reason. Please contact at sales@homesoul.com.au.